Submit a Support Ticket

Follow the guidelines below to submit a technical support request.

Free Support: 72 hours+ reply time (depending on amount of requests)

Issue Reporting Best Practices

Thank you for reaching out to us! We are sorry you are experiencing technical issues. Our team is eager to support you and resolve the problem swiftly.

When submitting your ticket, please follow the reporting best practices below:

1. Submit one support ticket per issue. For a prompt resolution from our support team, avoid including multiple issues on one ticket.

2. Describe the issue you are experiencing in as much detail as possible.

3. Outline the steps that led to the issue you experienced.

4. Share the URL where the issue occurred and can be evaluated.

5. Include any screenshots or screencasts in your report. For screencasts, be brief (1 to 2 min) in your explanation of the issue to ensure timely feedback.

Please note: Once you submit your ticket, the messaging center will open where you can view your inquiry. Monitor the Messaging Center for any communication with the information technologist assigned to your support ticket.